Help Center

Help Center — AphaCards

Help Center

Find quick resources and step-by-step guides to resolve common questions about buying, selling, payouts, verification and account management on AphaCards. If you can’t find an answer here, use the Contact Support box to reach our team.

Buying (How it works)

Steps to purchase, payment options, delivery timing and what to expect after checkout.

Open Buying Guides →

Selling (How it works)

Submit a card, verification workflow, offers, and how to accept payout securely.

Open Selling Guides →

Payouts & Payment Methods

Details on PayPal and ACH timing, payout requirements, holds and security practices.

Open Payout Info →

Verification & Listing Checks

What we check during verification and how to improve approval speed (photos, data accuracy).

Open Verification →

Delivery & Orders

Delivery expectations for digital codes and shipped cards, tracking and missing delivery steps.

Delivery Times →

Refunds & Disputes

When refunds are available, how to report issues, and the dispute resolution process.

Refund Policy →

Quick checklist

Before contacting support, please:

  • Check the relevant guide above;
  • Confirm screenshots and order/ID details are ready;
  • Have your account email and gift card ID at hand.

Popular links

Still need help?

If your issue is account-specific or unresolved, contact our support team — replies include clear next steps and expected response time.

Contact Support

For business & partners

Bulk seller or buyer inquiries, partnership requests and sales — visit the Business pages below.

Bulk Seller Program →
Bulk Buyer Program →

Tip: Use the site search or the FAQ for common issues — these pages contain step-by-step guides that resolve most questions instantly.