Refund Policy
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
At AphaCards, every digital gift card purchase is protected by our 30-Day Money-Back Guarantee.
If your gift card is not delivered, invalid, or does not match the product description, you may request a refund within 30 days of purchase.
This guarantee applies only to eligible refund scenarios and does not cover redeemed or partially used cards.
Overview
At AphaCards.com, we provide secure transactions and a reliable digital gift card experience. Because gift cards are delivered digitally and can be used immediately, all sales are generally final.
Eligible purchases are protected under our 30-Day Money-Back Guarantee in cases of delivery or technical issues.
Eligible Refund Scenarios
- Gift card not delivered due to a verified technical issue
- Gift card is invalid, non-functional, or has zero balance
- Incorrect gift card or denomination delivered
- Duplicate charge caused by a payment processing error
Non-Eligible Refund Scenarios
- Change of mind after purchase
- Accidental or mistaken purchases
- Incorrect recipient information provided
- Gift cards that have been redeemed or partially used
- Fraudulent or abusive refund requests
How to Request a Refund
Contact us within 30 days of purchase:
- Email: [email protected]
- Live Chat: Available during business hours
Review & Processing
Requests are reviewed within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days.
Chargebacks
Filing a chargeback without contacting support first may result in account suspension and restricted access to future purchases.