User Agreement
Effective Date: 04/01/2025
Welcome to AphaCards.com! This User Agreement (“Agreement”) governs your use of our website, services, and the digital gift cards we offer. By using or accessing AphaCards.com, you agree to comply with and be bound by the terms of this Agreement. If you do not agree with these terms, do not use our services.
1. General Terms
1.1 Eligibility:
To use AphaCards.com, you must be at least 18 years of age and legally able to form binding contracts.
1.2 Account Creation:
You may be required to create an account to access certain services or make a purchase. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity under your account.
1.3 Modification of Agreement:
We reserve the right to update or modify this Agreement at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of AphaCards.com after such changes constitutes your acceptance of the modified terms.
2. Product Offering
2.1 Digital Gift Cards:
AphaCards.com sells digital gift cards for various merchants. Once purchased, these gift cards are delivered digitally via email or through a download link.
2.2 Non-Refundable:
All sales of digital gift cards are final. We do not offer refunds or exchanges unless the gift card was not delivered or is defective due to technical errors.
2.3 Card Usage:
Gift cards sold on AphaCards.com are subject to the terms and conditions of the respective merchant and can only be used for purchases with those merchants. They cannot be redeemed for cash unless stated otherwise by the retailer.
3. Payment and Transactions
3.1 Payment Methods:
AphaCards.com accepts payment via credit/debit cards and PayPal.
3.2 Transaction Fees:
AphaCards.com may apply certain transaction fees, which will be clearly disclosed during the checkout process.
3.3 Fraud Prevention:
We use fraud detection tools to help ensure the security of all transactions. Any suspicious activity may result in account suspension or cancellation of an order.
3.4 Authorization:
By providing payment information, you authorize AphaCards.com to process the payment for your order.
4. Customer Support
4.1 Support Availability:
For customer inquiries, issues with transactions, or technical difficulties, you can reach our support team via live chat or email at [email protected].
4.2 Refunds:
Refunds will be processed only in cases where a technical issue prevents delivery of the gift card, or if there are any other issues that prevent successful fulfillment of your order.
5. Dispute Resolution
5.1 Chargebacks:
If you believe a charge is incorrect, please contact us immediately. If a chargeback is initiated, we will investigate the issue and respond accordingly.
5.2 Arbitration:
Any dispute, claim, or controversy arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
The arbitration shall take place in Brighton, Colorado, unless the parties mutually agree to another location. The arbitration may be held in person, by telephone, or by video conference, as determined by the AAA rules and the arbitrator.
Each party shall bear its own legal fees and costs unless the arbitrator rules otherwise under applicable law or AAA rules.
6. User Responsibilities
6.1 Prohibited Use:
You agree not to use AphaCards.com for any illegal activities, including the purchase of gift cards for resale without authorization, or the use of gift cards in violation of applicable law.
6.2 Account Security:
You are responsible for all activity under your account and must notify us immediately if you suspect unauthorized access or fraudulent activity.
7. Limitations of Liability
7.1 No Liability for Damages:
AphaCards.com is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the gift cards provided.
7.2 Card Expiration:
AphaCards.com is not responsible for any expiration or deactivation of gift cards by the merchant. We recommend reviewing the terms and conditions of each merchant for specific details.
8. Privacy Policy
8.1 Data Collection:
By using AphaCards.com, you consent to the collection and use of personal information as outlined in our Privacy Policy.
8.2 Third-Party Services:
We may share customer data with trusted third-party providers to process payments, verify identity, or facilitate customer support, in accordance with our Privacy Policy.
9. Risk Control
To ensure the safety of our platform and comply with applicable regulations, AphaCards.com has implemented various risk control measures, including but not limited to the following:
9.1 Anti-Money Laundering (AML) Measures:
We actively monitor transactions for suspicious activity. High-risk transactions or irregular patterns may be flagged for review, and if necessary, blocked or reported.
9.2 Sanctions Compliance:
We fully comply with U.S. and international sanctions regulations. Users from restricted countries or regions, including those subject to OFAC sanctions, are prohibited from accessing our platform.
9.3 Content and Use Restrictions:
Users are prohibited from using our platform for purchasing or reselling gift cards linked to illegal, fraudulent, or high-risk activities (e.g., unlicensed gambling, adult content).
9.4 Fraud Prevention:
We utilize automated fraud detection tools (including Stripe Radar) to identify and prevent fraudulent transactions. Accounts or transactions suspected of fraud may be restricted or permanently banned.
9.5 Customer Vetting:
Certain high-risk users may be required to undergo identity verification, including phone or email validation, before completing large or unusual transactions.
10. Miscellaneous
10.1 Governing Law:
This Agreement will be governed by and construed in accordance with the laws of the State of Colorado.
10.2 Severability:
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
10.3 Entire Agreement:
This Agreement constitutes the entire understanding between you and AphaCards.com with respect to your use of the website and services.
Acknowledgment of Terms
By accessing AphaCards.com, you acknowledge that you have read, understood, and agree to be bound by the terms of this User Agreement. You may be required to accept these terms before completing a purchase or registering an account.